Frequently Asked Questions

Enterprise Wiki is an AI-powered knowledge management system that helps organizations centralize, organize, and instantly access their business knowledge. It uses advanced semantic search to help team members find information quickly, even with vague queries.

Our AI search uses advanced natural language processing and semantic understanding. Instead of just matching keywords, it understands the context and intent of your query. This means you can ask questions in natural language and get relevant results even if you don't know the exact terminology.

You can store various types of content including Q&A pairs, documents (PDF, Word, Excel), procedures, FAQs, best practices, and multimedia content. The system automatically indexes all content for intelligent search.

The limit depends on your plan: Starter plan includes up to 100 Q&A pairs, Professional plan supports up to 1,000 Q&A pairs, and Enterprise plan offers unlimited Q&A pairs. You can always upgrade as your knowledge base grows.

Yes! You can bulk import existing documentation in various formats including CSV, PDF, Word, and Excel files. Our AI will automatically process and index the content, making it searchable immediately.

Your knowledge base is protected with enterprise-grade security including AES-256 encryption, role-based access control, and isolated data storage. We're SOC 2 Type II certified and comply with GDPR regulations.

Our system uses AI to analyze customer requirements, apply your pricing rules, and generate accurate quotes automatically. It considers factors like product specifications, quantities, customer history, and market conditions to provide optimal pricing.

Yes, you have full control over pricing rules. You can set base prices, volume discounts, customer-specific pricing, seasonal adjustments, and complex conditional logic. The system applies these rules automatically while generating quotes.

Yes, our quoting system offers API integration with popular CRM systems, ERPs, and inventory management tools. We support REST APIs and webhooks for seamless data synchronization.

The system maintains 99.9% accuracy by following your predefined rules and validating against your product catalog. All quotes are logged for audit purposes, and you can review and adjust any quote before sending.

Absolutely! The system provides detailed analytics on quote-to-order conversion rates, average deal sizes, pricing optimization opportunities, and customer response patterns. This helps you continuously improve your pricing strategy.

The system supports multiple currencies with real-time exchange rate updates. You can set currency-specific pricing rules and the system automatically handles conversions for international quotes.

It's an AI-powered bot that handles incoming customer inquiries on WhatsApp. Unlike marketing bots, it focuses exclusively on customer service - answering questions, providing support, and collecting important information from customers who contact you.

No, our WhatsApp bot is strictly for customer service. It only responds to incoming messages from customers. It does not send unsolicited messages, marketing campaigns, or cold outreach. This ensures compliance with WhatsApp Business policies.

The bot supports over 50 languages and can automatically detect and respond in the customer's language. It maintains context even when customers switch languages mid-conversation.

For simple queries, the bot provides instant answers from your knowledge base. For complex issues, it intelligently collects relevant information and creates a detailed ticket for human agents, ensuring smooth handoff when needed.

Yes! The bot seamlessly integrates with your Enterprise Wiki knowledge base. When customers ask questions, it searches your knowledge base and provides accurate, consistent answers based on your official documentation.

The bot provides 24/7 customer service, ensuring your customers always get immediate responses. During business hours, it can escalate to human agents. After hours, it collects information and schedules follow-ups.

You can start using the platform within 5 minutes of signing up. Simply add your first knowledge base entries or upload existing documentation, and the AI will automatically index everything for immediate use.

The 14-day free trial includes full access to all features with reasonable usage limits. You can test the Enterprise Wiki, Automated Quoting, and WhatsApp Bot with your real data. No credit card required.

Yes, you can upgrade or downgrade your plan at any time. When upgrading, you get immediate access to new features. When downgrading, changes take effect at the next billing cycle.

We offer email support for all plans, priority support for Professional plans, and dedicated account management for Enterprise customers. We also provide comprehensive documentation and video tutorials.

Yes, we provide a comprehensive REST API that allows you to integrate all platform features into your existing systems. This includes knowledge base management, quote generation, and bot configuration.

Yes, we provide onboarding sessions for all new customers, video tutorials for self-paced learning, and custom training sessions for Enterprise customers. Our goal is to ensure you get maximum value from the platform.